Already an Axeium user? Our support team is ready to assist you. Reach out anytime — we're just a call or email away.
Send us a detailed message anytime. We typically respond within 4 hours.
Email Support TeamNeed hands-on help? We can connect to your screen securely and resolve issues in real time.
Request SessionClick "Forgot Password" on the login screen. You'll receive an email with a secure link to reset your password. The link is valid for 30 minutes. If you don't receive the email, contact support.
Go to System Admin > Users > New User. Fill in the user details, assign a security role, and set their default facility. The new user will receive login credentials via email.
Yes! Axeium is available as a native app on iOS and Android, as well as through any mobile web browser. Your data syncs across all devices in real time.
Basic migrations typically take 3-5 business days. Complex migrations from systems like eClinicalWorks or Epic may take 1-2 weeks depending on data volume and format. Migration is included with Professional and Enterprise plans.
Yes. All data is stored on HIPAA-compliant cloud infrastructure with automated daily backups, geographic redundancy, and point-in-time recovery. Your data is encrypted at rest and in transit.
Contact our support team and we'll handle the full setup. We have certified interfaces with Quest Diagnostics, LabCorp, and can configure custom HL7 interfaces for hospital labs like Meditech.
Our team is ready to help. Reach out and we'll get back to you as soon as possible.
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